Shipping Policy
It only takes a few minutes to set up your account on www.allentoys.com. Once in place, you'll enjoy easy access to your order history, tracking information and quick reorders of your favorite styles. Plus, checkout will be faster and more efficient.
Shopping for a toy can be challenging, especially if you don't know where to start.
Order Processing
After you place an order successfully, you will receive a confirmation email.
Orders may take between 1-2 business days to process before shipping out. After orders are captured in our system, if you would like to cancel or make any changes to your order, please email us at allentoysonline@gmail.com Our Representatives are available during our business hours from 8:30am to 6:30pm (CDT) on Monday - Friday (excluding holidays).
Note: Once your order’s status is changed to “shipped” we are unable to make any changes or cancellations.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Payment Options
We accept all major credit cards.
All Credit Card charges will appear as www.allentoys.com for your privacy. Packages will ship from warehouse in USA.
We ensures that all customers' information is kept private, safe and secure. All our transactions are processed through a secure credit card system.
Tracking your order
You will receive an order confirmation number and tracking number vis email.
Once your order has been shipped, you will also receive email updates from USPS or JCEX with shipping and tracking information to the email address you used to place your order.
Change/cancel your orders
Orders may only be modified within 12 business hours from being placed as long as your order’s status is not set to “shipped.” Allen’s Toys begins processing orders in an efficient and timely manner.
If you would like to make any changes to your order or cancel your order within 12 business hours, please email allentoysonline@gmail.com. Our business hours of 8:30 am - 6:30 pm (CDT) from Monday - Friday (excluding holidays).
Shipping and Handling
For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.
Deliveries to APO/FPO/PO boxes cannot be timeframe guaranteed nor can the package be tracked. We recommend all deliveries be made to a physical address so packages can be tracked and delivered correctly.
Orders may take between 1-2 business days to process before shipping out.
We offer FREE Standard Shipping in the U.S. with USPS Ground (Excluding for Hawaii, Puerto Rico, and Alaska). Usually, it takes 5-9 business days to deliver depending on the distance to your shipping address from our warehouse.
Additional Shipping Charges
For shipments returned to us due to incorrect/non-standard address information or refusal upon delivery, there will be a $10 handling fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US orders only.